The Future of Dispatch
Clyde Companies Inc., based in Orem, Utah, owns several construction and building materials companies in the Intermountain West, including ready-mix suppliers Geneva Rock Products and Sunroc Corp. In 2017, the company replaced its legacy customer relationship management (CRM) system with an integrated, cloud-based system. The new CRM solution retrieves data from other systems used by Clyde subsidiaries to streamline internal processes and provide better access to customer activity and history. As a result, ready-mix sales teams can respond more quickly and accurately to customer needs, create quotes based on customer “score cards” and maximize new sales opportunities. The company is considering implementing similar technology to improve concrete dispatching.