Sam Scott’s passion for information technology wasn’t always clear-cut. He started his degree in computer science at Utah Valley University, but soon realized that his true calling lay in the IT field.
“At the time, I was enjoying my work at Clyde Companies a lot more than my schoolwork,” Sam said. “I realized that I should probably major in the stuff I was doing at work. That’s how I got my start.”
A Journey of Growth within Clyde Companies
Sam joined Clyde Companies in May 2018, and since then, he has grown into a key asset for the company. Throughout his tenure, Sam’s role has evolved significantly. He began part-time, working in shifts around his school schedule. After graduating, he transitioned into a full-time salaried position. And recently, he was promoted to a supervisory role, responsible for leading a team of student IT personnel at the service center.
“It’s been a journey,” Sam said. “After two years and a bit of turnover, suddenly I was the most senior guy in the room, which was intimidating at first. But I have embraced the opportunity to lead and train new team members.”
The Role of the Service Center
As an IT Support Specialist, Sam and his team are the first line of defense when Clyde Companies employees encounter technology-related issues. They handle a wide range of problems, from password resets to software troubleshooting, ensuring that employees can work efficiently with minimal disruptions.
“Our day-to-day work involves providing frontline support for all of Clyde Companies’ subsidiaries,” Sam said. “We strive to know the solutions to various issues or escalate them to the appropriate teams. We also handle item requests, such as new computers and software installations, and maintain the Service Now ticketing system, which helps streamline our processes.”
Personal Touch and Empathy in IT Support
One of the most fulfilling aspects of Sam’s job is the personal connection he makes with the employees he assists. Unlike his previous experiences in computer science, IT support allows him to interact directly with people facing technology challenges.
“I love being a part of that process where I can help someone solve their problem and turn their frustration into satisfaction,” Sam said. “Clyde Companies’ employees are not expected to be tech-savvy, so I get to share my talents and provide valuable assistance at the same time.”
His passion for helping others and dedication to problem-solving has earned Sam immense respect from his colleagues and superiors.
“Sam has a passion for technology and its potential to enhance the lives of our users and improve our business operations,” said Sam Todd, IT Service Center Manager. “As one of our ServiceNow administrators, he plays a crucial role in refining our IT processes and finding innovative ways to make our employees’ lives better through technology.”
“I take great pride in having trained more than 35 IT personnel in my time at Clyde Companies,” Sam said. “It’s been an incredible journey, and I look forward to continuing my growth within the company.”
